Mobile Terms and Conditions
Effective date: November 9, 2026
Last updated: November 9, 2026
These Mobile Terms and Conditions apply to the AB Spectrum text messaging program operated by Autism and Behavioral Spectrum LLC, doing business as AB Spectrum (“AB Spectrum,” “we,” “our,” or “us”). They are part of our Terms and Conditions. By opting in to text messages, you agree to these terms.
1. Program Name and Description
Program name: AB Spectrum
AB Spectrum sends text messages to parents, guardians and caregivers who have opted in, about their inquiry and their child’s care. Messages may include:
- Appointment and session reminders and changes
- Scheduling and intake updates, including follow-up on a form you submitted
- Insurance and paperwork reminders
- Clinic closures, weather delays and other service updates
- Information about our services
Sample message: “AB Spectrum: Reminder of your appointment on Tue, Nov 10 at 9:00 AM. Questions? Call (314) 339-7732. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
2. How to Opt In
- Check the optional text-message box on one of our website forms (Schedule Now, Contact Us or Physician Referral). The box is not checked in advance.
- Or give us your consent in another documented way, such as on intake paperwork.
- A physician or other referring provider should check the box only if the parent or guardian has agreed to receive texts.
Consent is optional. You do not have to agree to receive text messages to submit a form, schedule a visit or receive any services from AB Spectrum.
3. Message Frequency and Cost
- Message frequency varies. Messages are recurring while you are enrolled until you opt out.
- Message and data rates may apply. AB Spectrum does not charge you to receive texts, but your mobile carrier may. Check with your carrier for details about your plan.
- Messages may be sent using automated technology.
4. How to Opt Out (STOP)
Reply STOP to any message to cancel at any time. You will receive one final message confirming that you have been unsubscribed, and you will not receive further program texts unless you opt in again. You can also ask us to stop texting you by calling or emailing us.
5. Help (HELP)
Reply HELP to any message for help, or contact us at (314) 339-7732 or info@abspectrum.org, Monday to Friday, 7:45 AM to 3:45 PM Central.
6. Carriers and Delivery
- Mobile carriers are not liable for delayed or undelivered messages.
- Delivery is not guaranteed and can be affected by factors outside our control, such as your device, coverage and network conditions.
- The program may not be available on all mobile carriers.
7. Eligibility and Your Number
By opting in, you confirm that you are at least 18 years old and are the account holder or an authorized user of the mobile number you provided. Please tell us if you change or give up that number so we can stop texting it.
8. Health Information and Emergencies
Our texts are not meant to include detailed clinical information. Please do not text us medical details. Do not use text messages for emergencies. In an emergency, call 911. For a mental health crisis, call or text 988.
9. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors that support our services, such as customer service, is permitted. See our Privacy Policy. Health information is protected as described in our Notice of Privacy Practices.
10. Changes and Contact
We may update these terms and will post changes on this page with a new “Last updated” date. For questions, contact us:
Autism and Behavioral Spectrum LLC (AB Spectrum)
Mailing address: 14733 Clayton Road, Ballwin, MO 63011
Email: info@abspectrum.org
Phone: (314) 339-7732 (our primary number)